Most of the large enterprises have implemented IT Infrastructure Library (ITIL) framework which describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). ITIL Version 3 adopted more of a lifecycle approach to service management, with greater emphasis on IT business integration.
Tool Kits were developed to effectively manage various facets of ITIL such as Service Design (Service Catalogue management, Availability Management, Capacity Management), Service operations, (Service Desk, Event Management, Incident Management, Problem Management), Service Transition (Change Management, Assets & Configuration Management).
Proactive event monitoring and management has become most vital function that helps simplify management of complex IT environments.
Tools offering alerting capabilities, Tools offering central points of control for process scheduling form integral components of any large enterprise IT Infrastructure operating on ITIL framework.
Softenger Tools Administration expertise broadly covers support for
- BMC Remedy Service Management Suite
- IBM SmartCloud Control Desk
- HP OpenView Products Suite
- Nagios Suite of products
Work Load Automation
- BMC Control-M
- CA Workload Automation (Formerly CA Autosys)
- IBM Tivoli Workload Scheduler