Softenger Infrastructure Support Services for Large enterprises mainly cater to Systems Monitoring, System Administration, Database Administration, Middleware Administration, Storage Management, Backup & Recovery & Tools administration etc., ensuring the highest levels of availability for their mission critical business applications to function without interruption. Service options are customized with various Engagement Model offerings to include different infrastructure elements and levels of availability required.
Over past two decades with the evolution of technology and changing business needs, most of the IT infrastructures have grown bigger in size, complexity and are also becoming more and more process dependent. The current heterogeneous environments having complex Hardware & Storage devices, Operating Systems, Databases, Application Servers, Monitoring and Governance Control Tools from multiple vendors and open source technology and tools, needs skilled resources having cross platform expertise to manage such complex infrastructure and it’s tech support needs. Besides technical competency, thorough understanding of ITIL processes is equally important while managing the IT Infrastructures support for such large organisations.
Softenger team of Engineers and Subject Matter Experts (SMEs) have been successful in addressing these needs of changing technology & processes. With the best practices, control & governance mechanisms embedded in service delivery framework and with continued efforts to ensure Service Quality, Softenger is looked upon as the GO TO vendor partner by our esteemed customers for their Infrastructure Support needs.
Softenger, since its inception has focused on IT Infrastructure Management Services for large enterprises. Our customer base includes Fortune 500 companies in Banking, Insurance, Telecom and Manufacturing sectors; viz. Citibank, UBS, Credit Suisse, VISA, Kotak, IBM, EMC, Oracle-Sun Microsystems, Netapps, Sybase, HP, Fujitsu, ST Engineering, Akamai etc. With over 1000 consultants deployed in India, Singapore, Malaysia, Softenger offer IT Infrastructure support services at all levels of the entire stack of Hardware, Storage, OS, Databases, Middleware and user interfaces. Consultant of Novice to SME category cater to support requirements of varying needs and severity as and when required.
Engaging with Softenger, our customers have one stop solution to choose from various engagement models that we offer. These engagement models have been evolved while working with our esteemed customers for past two decades and offer options from Onsite T & M engagement to Remote Support Managed Services offering from Softenger facility.