Application Maintenance Support
Application Maintenance Support

Softenger offers comprehensive application maintenance support services which include 

  • Applications monitoring
  • Log Review
  • Resolution of tickets received from Help Desk Teams to minimize the severity of impact due to problems occurred and to ensure services are restored asap. This may involve
    • Break Fix - Incident Investigation, Troubleshooting, and Management
    • Handling Configuration issues.
    • Software installations,
    • Patch management.
  • Problem Management, Root Cause Analysis (RCA) & resolution of recurring issues.
  • Preventive and Proactive Maintenance and Support.
  • Managing Request for Change (RFC) Implementations, Functional Uplift.
  • Building of a knowledge base of known issues and their resolutions to support incidents with delivery mechanisms,
  • Auditing
Contact Details:
Main address: 2B Demech House, 814 Law College Road, Pune, Maharashtra 411 004 India, Singapore, Hong Kong, Malaysia,
Tel:( 020 ) 2565 4714, , History: