Large enterprises which operate globally will have thousands legacy or Off-The-Shelf third party applications and tools to support various functions across these organisations. These applications or tools are used by thousands of users. Managing applications support in-house can consume a substantial portion of an organization’s budget as well as poses challenges while managing these applications that demands customisations or enhancements in lieu of change in business needs, technologies. Softenger application support services helps our customers to support and manage such legacy or Off-The-Shelf third party applications and tools used across the organisations.
Most of the Large Enterprises manage their IT environments based on ITIL framework. ITIL, which is a globally recognized set of best practices and standards that support IT service management (ITSM) helps organizations to efficiently manage software, hardware, and human resource services to ensure continued and uninterrupted business. ITIL defines functions related to service strategy, service design, service transition, service operation and continual service improvement. Whereas ITSM is a process-based practice intended to align the delivery of IT services with the needs of a given company, leading to efficient business processes and beneficial cost cutting. Softenger consultants at all levels have deep understanding of ITIL framework and best practices followed in Enterprise IT support services.
The understanding & maturity of Softenger team on application support requirements for large enterprises has been evolved through our experience of past few years while servicing our customers be it run book based support or SME level support requiring techno functional skills. We offer First Level Help Desk support services based on FAQ or Knowledge base to second or third level support for handling more complex issues. Besides ongoing support and maintenance, Softenger’s deep understanding and network of experts on certain third party ERP, CRM or Banking solutions have helped customers fulfill their Staff augmentation needs.
Engaging with Softenger, our customers have one stop solution for their Infra as well as Apps support requirements. Various engagement models that we offer have been evolved while working with our esteemed customers for past two decades and offer options from Onsite Staff Augmentation type engagements to Remote Support Managed Services offering from Softenger facility.