1) Responsible for gathering business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
2) Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
3) Plan, design, install, test & implement systems in accordance to specifications& service level. Where relevant, perform the necessary system programming& configuration.
4) Manage systems changes through established change request process &provide status reports to the relevant parties.
5) Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
6) Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
7) Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
8) Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
9) Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
10) Provide systems related technical advice to customers or project team.
11) Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable.
12) Manage budget, resources and schedule for system implementation /operation activities
13) Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
14) Evaluates internal & external business environment to develop long-term strategy for the unit/organization.
15) Advise on technology adoption based on business & technical consideration. Propose integration strategies for the various technology components
o BMC Remedy customization, ServiceNow customization, scripting
o VMWare vRA, vRO, vROps
o Scripting Python, Powershell