Job Code: 0004
Global Support Consultant

Experience : 2-5 yrs

Location : Malaysia

Job Description

  • Proven technical problem-solving ability
  • Ready to constantly develop his / her skills, qualifications, knowledge and soft skills (learning orientation)
  • Skills of at least one Software AG product within their product line and basic understanding of other Software AG products
  • Ability to effectively prioritize customer problems and manage multiple requests/expectations at once
  • Recognized as a team member who is actively involved in attacking issues, while maintaining an excellent attitude contributing to the overall high morale of the team
  • Excellent interpersonal and written communications skills. Continue to develop professional, interpersonal and customer relations’ skills
  • Ability to interact with customers by providing support via phone, web, and email; as well as team-oriented interaction with all Support teams, field, and operational organizations
  • Capable diagnostic and debugging skills
Education and Experience
  • Bachelor’s Degree or higher in fields such as (but not limited to) Engineering, Business, Finance, Accounting, etc. or equivalent experience
  • Typically 2-5 years of relevant experience
  • Technical knowledge of Mainframe, UNIX/Linux, Windows or Open VMS
  • Expertise in program logic applicable to the product line.
  • Experience in a customer service or support role preferred (e.g. Help Desk, direct end user contact or support)

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