Softenger has developed state of art technology facility at their headquarter Pune, especially for customers who wish to expand their foot print in India but do not wish to have any capital investment. Today, Softenger is equipped to offer Remote Support SLA based engagement model with Desk Space in its 300 seat facility developed in Pune.
Customers seeking to establish Offshore Development Centre (ODC) or Remote support operations consider Softenger as trustworthy partner. Softenger has developed the internal capabilities and processes to take up IT Infrastructure or Application Support services on Service Level Agreement (SLA) basis that allows customers to enjoy hassle free service delivery and quality work commitment.
Softenger offers SLA based Remote Support Managed services option for
- Unix servers Support
- Windows, VMware Servers Support
- Database Servers Support
- Middleware Support
- Storage Support
- Desktop support
- Networking Support
- Run Book based Application Support
Consultants follow Softenger Service Delivery Framework while delivering on SLA based engagement and ensure that Incident management, Problem management, Change management processes are diligently followed as defined by Customer.