Over two decades of sumptuous experience in Enterprise IT Support services for large organisations, Softenger has established it’s recognition as GO TO vendor partner especially when it comes to Infrastructure Support requirements. Softenger has developed the internal capabilities and processes to take up IT Infrastructure Support services on Managed Services or Service Level Agreement (SLA) basis that allows customers to enjoy hassle free service delivery and quality work commitment.
Softenger offers SLA based onsite managed services for
- Unix servers Support
- Windows, VMware Servers Support
- Database Servers Support
- Middleware Support
- Storage Support
- Desktop support
- Networking Support
- Run Book based Application Support
Consultants follow Softenger Service Delivery Framework while delivering on SLA based engagement and ensure that Incident management, Problem management, Change management processes are diligently followed as defined by Customer.
Ticketing systems, Chat Channels, Licence software’s required if any will be provided by Customer in addition to providing all other facilities such as desk space, Computers and peripherals to all Softenger consultants deployed on site. There will be dedicated Account Manager and Service Delivery Manager who will be owning the SLAs. Both are located in the Customer environment and closely work with Service Delivery Teams and Customer to achieve best results.
Most of the times Softenger has started engagement with the customers for providing Infrastructure Support Services on Staff Augmentation (T & M) or Fixed Cost Service bundle type engagement basis. Once the Customer has seen the value of engaging Softenger and Softenger consultants have acquired reasonable understanding of the Customer environment and processes, Softenger has managed to effectively convert Staff Augmentation (T&M) or Fixed Cost Service bundle type engagements in to Onsite SLA based service support.