Softenger - Enterprise IT Support Services Company
Softenger is an Enterprise IT Support Services Company

Softenger is an Enterprise IT Support Services Company. We support IT infrastructure of clients in India, Singapore, Malaysia, and Hong Kong.  Many Fortune 500 companies in Banking, Insurance, Telecom and Manufacturing rely on us to ensure secure, reliable and available IT infrastructure. Our expertise in diverse configurations helps us in catering to clients across a wide geographic and technology spectrum.

To us each client is special, needing specialised technical competence, geographical & gender diversity in support staff, variety of engagement models. We will go the last mile to meet and exceed each client’s special needs. That’s what wins us client confidence and deep bonding across regions..

We offer a bouquet of IT services: Software development, Mobility solutions, capability building and package solutions. In each, our commitment to provide value for money to our clients remains paramount.

Why Softenger
Focus On
Enterprise IT Support Services
Customer Centric Delivery Engine
Consistent & Assured Service Quality
Strong Customer Bonding
&
WIN - WIN Approach
Focus On
Enterprise IT Support Services
  • We Focus on what we do best : World Class Enterprise IT services on Infrastructure Support & Application Support.
  • Starting from Core Management Team all of us have hands on experience in Infrastructure Support for very Large Enterprises.
  • Best practices internalized while  working with  Fortune 500 companies over few decades.
  • Standards centric approach ( for e.g. ITIL, PMI, ISO)
  • Ability to build services delivering framework for large establishments
Customer Centric Delivery Engine
  • Dedicated Account Managers & Teams
  • Capability of sourcing and servicing of cross platform techno functional expertise to address unique business needs
  • Expert resources available on demand.
  • Capability to offer 3 Tier support (L1 - L3) to address customer needs
  • Metrics driven Service Delivery Framework, Governance & Reporting
Consistent & Assured Service Quality
  • Planned effort towards building Service maturity and Introduction of Continuous Service Improvement Programs.
  • Conscious focus on gender & geographic diversity while sourcing from open market.
  • Best HR practices and non-monetary benefits across board attract talent from different geographies.
  • Skill augmentation of resources through intensive trainings
  • Attrition Control  - Train, Develop and retain
  • Resource stability through defined career paths.
  • Employee Satisfaction
Strong Customer Bonding
&
WIN - WIN Approach
  • Transparency & visibility into service delivery.
  • Flexible and variety of engagement models on offer to meet customer needs.
  • Fitness for Purpose – servicing all types of Functions and Organizations.
  • Simple Pricing Structure.
  • Cost Effective offerings.
Value Add = Quality + Cost Savings
Contact Details:
Main address: 2B Demech House, 814 Law College Road, Pune, Maharashtra 411 004 India, Singapore, Hong Kong, Malaysia,
Tel:( 020 ) 2565 4714, , History: