Softenger IT Process Automation (ITPA)

IT infrastructure support teams in many organizations struggle with high workloads, challenges brought on due to over-dependence on human workforce, resulting resource crunch and ever-changing priorities. As a result, IT staff spend most of their time on mundane and repetitive tasks rather than planning and resolving business critical issues. With Ayehu NG, a leading IT Process Automation platform, teams can eliminate labor-intensive manual interactions, provide a consistent, reliable response to IT infrastructure events. It can also automate run-book based user service requests improving turnaround-time to users. Using Ayehu NG will free up resource time to focus on the key issues which will improve the service levels.
Softenger has provided IT services to a variety of customers for over 20 years across a multitude of technologies. Drawing on its rich experience in this space, Softenger has partnered with Ayehu, a simple and powerful IT automation and orchestration platform.
Ayehu Next Generation (NG) includes an architecture redesign to support managed service providers (MSP) and businesses with hybrid deployments across on-premise, private and public cloud environments such as AWS and Azure. It also enriches product security in areas such as message encryption across internal and external networks. Additionally, it presents a brand-new user interface designed for simplicity and ease-of-use.

Key features of Ayehu NG: 

  • AI Powered - Machine learning delivers decision support based on prompts to optimize workflows, dynamically creating rule-based recommendations, insights, and correlations.
  • SaaS Ready- Ideal for hybrid deployments, supporting multi-tenant, communication encryption, OAuth2 authentication, and internal security improvements.
  • Multi-Tenant Environment- For an individual customer who wants to run multiple distinct instances, or for an MSP who wants to easily manage multiple clients. Ayheu NG now operates as a multi-tenant environment. Integrations, configurations and licenses can be managed across tenants using the Tenant Admin web interface.
  • Hybrid Capabilities – Bridging across on-premise and cloud environments, Ayehu can connect disparate systems no matter where they are. With RabbitMQ Message Queues sitting between both worlds, communications are managed safely and securely.
  • High Availability and Redundancy – Ayehu easily scales to support organizations with a high volume of incidents, and safe guards against a single-point-of-failure. Beyond the simple active/passive redundancy, Ayehu now offers active/active redundancy, and a N+2 architecture, ensuring that your data and processes are never lost.
  • Module Monitoring – Ayehu’s network monitoring service allows monitoring of the Ayehu platform’s main components even if they are distributed across different machines. Monitored components include: Engine, Comm, Remote Comm and Integrations. For components that have multiple devices configured, monitoring will be at device level, allowing for the most granular visibility of the health of your system.
  • Workflow Version Control – Ayehu is the first IT automation and orchestration platform to provide version control on workflows, allowing you to rollback changes. You can then review, compare or revert workflows.
  • Tagging and Labeling – Ayehu can associate workflows with keywords through tags to quickly search and return commonly used workflows.
  • User Interface Enhancements – The new Angular 2.0 web-based interface, offers an easy-to-use and user-friendly workflow designer. You can build workflows from a library of objects and actions or from templates. White labeling options are provided for OEM partners.

Supported Platforms

Front end

Supported web-browser is chrome version 64 or higher.


Supported operating systems to host Ayehu platform are
  • Windows Server 2012 R2
  • Windows Server 2016.

SQL Server Database

  • SQL Server 2012 Express, Standard, Enterprise 
  • SQL Server 2016 Standard, Enterprise.
One of the most important benefits of using Ayehu is the extensive list of available integration packs. Integration packs allow Ayehu NG to seamlessly interact with existing IT products in your stack quickly. This eliminates the need to build these integrations from scratch thereby enabling quicker, higher ROI in shorter time frames.


Ayehu Next Generation GA version includes the following integrations:
  • ServiceNow
  • Solarwinds
  • BMC Remedy
  • IBM Tivoli
  • Emails (Office365, Exchange, Gmail, pop3, IMAP, and SMTP)
  • Text Messages
  • McAfee ESM
  • Active Directory
  • Amazon EC2
  • BMC Remedyforce
  • CA Spectrum
  • Cherwell
  • Cisco
  • Everbridge
  • HP Arcsight
  • HP Operations Manager
  • HP Service Manager
  • Jira
  • Salesforce
  • SNMP
  • Virus Total
  • Slack
  • Splunk

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