Your privacy is important to us. Softenger India Private Limited and its subsidiaries or affiliated companies hereinafter referred as ‘Softenger,’ is committed to respect your privacy while using our website. This policy applies to information collected by us on our website.

Definitions
“Personally, Identifiable Information”(or ‘PII”) means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a corporate body, can name such person.

The information we collect
We do not collect Personally Identifiable Information about you, unless you choose to fill out your information on this website through specific provided forms. In general, you may browse our website without giving any Personal Identifiable Information about yourself. We do automatically collect certain information when you visit our website such as the type of operating system, the type of browser you are using, your IP address to give better usability and personalized experience.

Softenger shall only process the received information pursuant to pursue our legitimate business interests for setting up communication with prospective customers and personnel with general/ business inquiries.

How we normally use information about you
We use certain information to analyze site usage for us to improve our website.

We use Personally Identifiable Information you provide solely to respond to your inquiry or to process an application form you have completed on our website or to respond to any legal process or as required by law in response to any court order, subpoena or a law enforcement agency or to take action against any illegal activity and to address any potential threat to the physical safety of a person.

Information sharing
We may share your Personal Identifiable Information within Softenger, Softenger group or with any of our subsidiaries and very occasionally our business partners, service vendors or authorized third-party agents located in any part of the world for the purposes of data processing, enrichment, storage, or to provide a requested service or transaction, after ensuring that such entities are contractually bound by data privacy obligations.

Your rights
You may have certain rights relating to your Personally Identifiable Information supported under applicable law. These are the right to:

• Request access to your Personally Identifiable Information and the processing activities on the same.
• Request that your Personally Identifiable Information is rectified if it is inaccurate or incomplete.
• Request erasure of your Personally Identifiable Information in certain circumstances.
• Request restriction of the processing of your Personally Identifiable Information in certain circumstances.
• Object to the processing of your Personally Identifiable Information in certain circumstances.
• Receive your Personally Identifiable Information provided to us as a controller in a structured, commonly used, and machine-readable format in certain circumstances.
• Lodge a complaint with a supervisory authority.
• Withdraw your consent provided at any time by contacting us.

To exercise the rights outlined above in respect of your Personally Identifiable Information please contact the details available in the contact section below. We will try to respond to you within appropriate as required by the law.

Right to opt out and withdrawal
Softenger respects your privacy considerations and hence provides you a choice to refuse to give your Personally Identifiable Information or information sought to be collected. You also have the choice to subscribe/opt-in to receive newsletters, new alerts, and marketing content. You can always opt-out of such options by writing to unsubscribe@softenger.com  or click the “unsubscribe” link at the bottom of an email newsletter received by you from us. Softenger shall adhere to your preferences.

Authenticity
Softenger shall not be responsible for the authenticity of the information and it is your duty to ensure that the information given is authentic.

Cookies and other technologies
Our website uses cookies. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that website can remember who you are. Please read our Cookie Policy carefully for more details about the information we collect when you use this site.

Data storage and retention
Your PII is stored in databases located at India and on the servers of the cloud-based database management services that Softenger engages.Softenger shall keep your PII Personal Information pursuant to the business purposes and in line with our retention policies. PII received from prospective customers shall be kept for the duration of the prospective customer’s business relationship with the Softenger.

Protection of minor’s information
The website is not directed to children under the age of sixteen (16). Softenger does not knowingly solicit PII from or market to anyone under sixteen (16) years of age. If you believe that we have received information from a minor, please let us know at once and we will ensure that we will make reasonable efforts to delete such information from our database.

Links to third party websites
Our website may have links to other sites including social media sites, whose information practices may be different from ours. You should read such third party’s websites privacy notices and Softenger does not control those sites or their privacy practices. We do not endorse or make any representations about third-party websites.

Our commitment to security
Softenger utilizes proper physical, technical and administrative procedures to safeguard the information we collect. Softenger takes reasonable steps to ensure that all dealings in personally identifiable information is processed fairly & lawfully after receiving consent of the information provider. Softenger may keep your personally identifiable information if there is a business requirement, or if otherwise required under applicable laws

Grievance Redressal
Any grievance or complaint, in relation to processing of information, should be sent to Softenger in writing to following contact email ID. Grievance shall be redressed as expeditiously as possible.

The details of the Grievance Officer are as follows:

Cookie Policy
To enhance your experience on our
sites, many of our web pages use “cookies”. Cookies are small text files that we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, registering at one of our sites. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.

We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience on our web pages (e.g. to recognize you by name when you return to our site). We also may use cookies to offer you products and services.

Cookies save you time as they help us to remember who you are. Cookies help us to be more efficient. We can learn about what content is important to you and what is not. We can revise or remove web pages that are not of interest and focus our energies on content you want.

If you want to control which cookies you accept. You can configure your browser to accept all cookies or to alert you every time a website’s server offers a cookie. Most browsers automatically accept cookies. You can set your browser choice so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Internet Explorer
• Apple Safari

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your system/ device and automatically deleting any persistent cookies placed on your system/ device when you finish your browsing session. There are also many third-party applications which you can add to your browser to block or manage cookies.

You can configure your browser to accept all cookies or to alert you every time a website’s server offers a cookie. To clear cookies that have previously been placed on your browser, you should select the choice to clear your browsing history and ensure that the choice to delete or clear cookies is included when you do so.

We may also use small pieces of software code called “web beacons” or “clear gifs” to collect anonymous and aggregate advertising matrix, such as counting page views, promotion views, or advertising responses. A web beacon is an electronic image, called a single-pixel or clear GIF. Web beacons can recognize certain types of information on users’ computer, such as a user’s Cookie number, time and date of a page view and description of the page where the web beacon is placed. You may make some web beacons unusable if you choose to reject their associated cookies. These web beacons may be used to deliver cookies that conform with our Cookie Policy.

Manage your cookie preferences

Category: Essential
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then

Category: Performance
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly. Performance cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Category: Functional Cookies
These cookies enable the website to give enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies some services may not function properly.

This Privacy Statement is effective from 17 May 2018 and it supersedes all existing polices on the subject matter.

Changes to this Privacy Statement:
Please note that this Privacy Statement may be subject to change from time to time. The revised Privacy Statement will accordingly be published on this page.  We will not reduce your rights under this Privacy Statement without your explicit consent. Please regularly check this Privacy Statement to ensure you are aware of the latest updates with respect to the same.

This Privacy Statement was last updated on 22 June 2022